Ordering process at Klium

How can you place an order?

Placing an order at Klium takes just a few simple steps:

1. Choose the product you want and click ‘Add to cart’.
2. Check the products and quantities in your shopping cart.
3. Click ‘Proceed to checkout’.
4. Enter your contact, billing and delivery details or log in to your existing account.
5. Choose your preferred delivery method.
6. Select a payment method.
7. Check your order summary, the price, any shipping costs and your details.
8. Click ‘Order and pay’ to place your order and complete the payment.

You can still change your order and your details until you click ‘Order and pay’. After placing your order, you will receive a confirmation email containing a summary of your order.

Order placed?

You have placed an order in our online shop. As soon as we receive your payment, we process your order automatically. You will receive an order confirmation by email, and the packing slip for your order will be printed in our central warehouse at the same time.

Do you order on a working day before 8:00 p.m.? Items in stock will then be prepared for shipment that same day. Items that are not in stock will be added to our daily order lists. As soon as all items in your order are ready for shipment, you will receive a shipping confirmation containing a track and trace code so you can follow your parcel. The invoice will be sent automatically once all items in your order have been shipped.

Shipping costs

Shipping and handling costs depend on your region. These costs are calculated during checkout.

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Delivery times

Next-day delivery and delivery from Monday to Saturday. An estimated delivery time is shown for every product in our online shop. Items in stock that are ordered on a working day before 8:00 p.m. will be shipped that same day. Items that are not in stock will be ordered from the supplier. Orders containing both in-stock and out-of-stock items will be shipped as one parcel as soon as all items are available at our central distribution centre. Delivery times for items that are not in stock are based on information provided by the supplier or manufacturer, which we update regularly. We will inform you as soon as we receive an update.

Longer delivery times for certain payment methods

Orders are only processed after payment has been received. Please take a longer delivery time into account when paying by bank transfer.

Delivery of your order from Monday to Saturday

Klium works with DHL for both small and large parcels, including pallet shipments. Choose delivery to an address of your choice or to a collection point near you. Small parcels are delivered from Monday to Saturday and large parcels from Monday to Friday.

Not present at the time of delivery?

If you are not present, the delivery driver will make another delivery attempt on the next working day. If the second attempt is unsuccessful, the delivery driver will leave a notification card containing the address of the collection point. You have 5 days to collect your parcel.

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Right of withdrawal and returns

As a consumer, you have the right to exercise your right of withdrawal and cancel your order without giving a reason within 14 days of receiving it. After notifying us of your withdrawal, you have 14 days to return your order. Start your return request through our customer service page. You will be redirected to our returns portal. You can also start a return through your Klium account.

Conditions of the right of withdrawal

When exercising your right of withdrawal, the return shipping costs are at your own expense.

• In the event of damage, Klium reserves the right to charge costs amounting to at least 30% of the purchase price of the item, excluding VAT.
• We ask you to return the item in its original, unused condition and, where reasonably possible, in its original packaging. If you have handled the product during the cooling-off period beyond what was necessary to determine whether you wanted to keep it, we may deduct the resulting loss in value from the amount to be refunded. The direct costs of returning the order are at your own expense.

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A Klium account offers many benefits

With your free personal Klium account, you can order more quickly, access your order history and check the status of your orders at any time.