Do you have a complaint or remark?

You can file a complaint about a product or our service by email at [email protected] or by phone at 003237400041 (weekdays 09:00 – 16:00). We aim to help you quickly and well.

Still not happy with the outcome? You can then submit the case to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP The Hague (www.sgc.nl).

Klium replies within 14 days of receiving the complaint. This applies to both consumer and business issues. We naturally try to solve every complaint fast and properly.

Do you have a complaint as a business customer?

You can file a complaint about a product or our service by email at [email protected] or by phone at 003237400041 (weekdays 09:00 – 16:00). We also aim to help business clients quickly and well. Still not happy with the outcome? Business customers cannot turn to the Thuiswinkel Disputes Committee (meant for consumers) or the ODR platform, but can lodge a complaint via www.thuiswinkel.org.

Model Withdrawal Form (Download here)

(only complete and return this form if you wish to withdraw from the agreement)

To:	[Name of the entrepreneur]
	[geographical address of the entrepreneur]
	[fax number of the entrepreneur, if available]
	[email or electronic address of the entrepreneur]

I/We* hereby inform you that I/We* withdraw from our agreement regarding

• the sale of the following products: [product designation]*
• the delivery of the following digital content: [digital content designation]*
• the performance of the following service: [service designation]*,

withdraw/withdraws*

Ordered on*/ received on* [date of order for services or receipt for products]

[Name of consumer(s)]

[Address of consumer(s)]

[Signature of consumer(s)] (only if this form is submitted on paper)

* Delete as appropriate or fill in as appropriate.