General

Your gateway to a new career at Klium

Become part of an energetic e-commerce company and enter the fascinating world of tools and machinery! Klium is the ideal partner for the professional tradesman or the experienced DIY enthusiast who takes their work seriously. As a premium dealer of renowned A-brands for the industry, we offer an extensive range of products. Since our inception in 2013, we have grown into one of the leading online players in tools and machinery, delivering throughout Europe and beyond.

Seize the opportunity to develop your skills with us! We are constantly seeking talent to strengthen our customer service, marketing, administration, IT, and logistics. Are you a driven go-getter who thrives in a young and diverse team? Don't hesitate any longer and apply now! Send your application today to [email protected].

Available vacancies

Customer care employee with a heart for e-commerce

Since its founding in 2013, Klium has grown into a leading online tool shop for professional tradespeople. We offer a broad and carefully curated range of quality products, supported by fast, reliable, customer-focused and personal service in the customer’s own language. At Klium, the power of doing comes first. We believe in creating sustainable results and making professional craftsmanship accessible — both online and in person. Our service stays close and accessible, and stands out through commitment and expertise.

As an international one-stop shop, Klium aims for a future where craftsmanship, innovation and sustainability strengthen each other. Together with our customers and partners, we move towards a circular and responsible approach. We keep moving, with one clear goal: make professional building and maintenance simpler and more efficient.

To strengthen our customer care team in Hasselt, we are looking for a customer care employee.

Your role

As a customer care employee you are the first point of contact for our customers. As a Klium ambassador you ensure smooth, honest and human service and you guard the quality of every interaction.

You handle customer questions by phone, chat, e-mail and social media in the customer’s own language.
In every contact you create a positive experience. You give clear information about orders and deliveries and you avoid surprises by managing expectations well.
You follow up complaints closely and look for clear solutions together with the team and suppliers.
You register all customer requests in the system and you help process returns.
You signal what lives with customers and share this with the team. You analyse issues carefully and you think along about better processes and ways of working.

Your profile

You speak and write fluent Dutch, French and English. Extra languages count as a plus.
A diploma is not required; your maturity and bachelor thinking level make the difference.
You write smoothly and you have a clear voice.
You communicate clearly and customer-focused by really listening to what the customer needs. You know that professional and respectful communication makes the difference, also in challenging situations.
You act as a connector and build bridges between the customer and Klium so that the customer enjoys coming back.
You switch easily between cases and you look for solutions within our agreements. In more complex situations you think creatively and keep the overview.
A dynamic e-commerce environment gives you energy. You keep priorities sharp, handle several tasks at the same time and stay open to new tools and ways of working.
You have enough maturity to take decisions independently and take responsibility. At the same time you are a real team player; you support colleagues and share insights.

Our offer

You join a strong, stable group with a lot of ambition. A company that puts its values “daring, transparency and unity” into practice every day, with ups and downs.

A 10-person team with a lot of ambition and experience stands ready to welcome and guide you. You get chances to think along and grow, through an individual development plan and professional training. You receive responsibility and autonomy to achieve great things together.

Besides a fun and varied job, you receive an attractive salary package in line with your experience, supplemented with extra-legal benefits such as meal and eco vouchers, group insurance, an annual company bonus and bike leasing. We also support your work-life balance with flexible working hours and 12 additional days off.

Interested?

Send your details to Yannick Vangoethemd, HR business partner, [email protected].