As of today, alongside their BeCommerce Label, BeCommerce-members may also carry the Pan-European Label, the Ecommerce Europe Label. Together with more than 10,000 certified web shops, BeCommerce-members show the consumer that the retailer complies strictly with European legislation. The objective of the Ecommerce Europe Label is to promote international e-commerce through better protection of consumers and sellers by drawing up European rules and communicating clearly about these rules.
The Ecommerce Europe Label was developed in continuous dialogue with consumer organisations, both at national and European level. Together with these consumer organisations and national e-commerce organisations such as BeCommerce, Ecommerce Europe has established clear and transparent rights and obligations for online sales. Online retailers who carry the Ecommerce Europe Label want to communicate clearly about these rules. Additionally, Ecommerce Europe has also set up an easily accessible complaints service dealing with complaints in the language of the customer and resolving possible disputes quickly and cheaply.
Ecommerce Europe Label has a clearly identifiable logo. Click on the logo to consult the certificate with the code of conduct. Here you can also find a clarification of consumer rights and the obligations of the retailer. The code of conduct states that the obligations for retailers should be clearly and transparently indicated on the offer and prices before the consumer starts the ordering procedure and that the customer should be offered transparent, easily accessible and safe payment methods at real cost.
Ecommerce Europe is the umbrella organisation for more than 25,000 companies selling online goods and/or services to consumers across Europe. Ecommerce Europe was set up by leading national e-commerce organisations and is the voice of the European e-commerce sector. The aim of the organisation is to promote cross-border e-commerce by lobbying for a better or desirable policy, by offering a European platform to bring together the European e-commerce sector and other stakeholders and by providing in-depth research data on European markets.
National organisations BeCommerce, APEK, FDIH, Finnish Commerce Federation, Internet Industry Finland, FEVAD, Händlerbund e. V., GRECA, SzEK.org, Retail Excellence Ireland, Netcomm, Luxembourg E-Commerce Association, Thuiswinkel.org, Virke, e-Commerce Polska, ACEPI, Adigital and Netcomm Suisse are all associated with Ecommerce Europe.