Do you have a complaint or comment?

You can submit a complaint about a product or our services by e-mail via [email protected] will do our utmost to help you as quickly as possible.

Are you not satisfied with the handling of your complaint? Then you can submit it to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Geschillencommissie via the European ODR Platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN).

Klium will respond within 14 days after receipt of the complaint. This applies to both private and business complaints. But of course we try to solve all complaints as quickly and as well as possible.

Do you have a complaint as a business customer?

You can submit a complaint about a product or our services by e-mail via [email protected] For business customers, too, we do our utmost to help you as quickly as possible. Are you still not satisfied with the handling of your complaint? ´╗┐Business customers cannot turn to the Geschillencommissie Thuiswinkel (for private individuals) and the ODR platform, but can submit a complaint via www.thuiswinkel.org.´╗┐